Help and Support

Class Access Digital Comics – Free Sampler – Help and Support – Licence

They’re fun and easy to use, but help is here if you need it!

General Questions:

How do Secure Digital Comics work? Our digital comics are special PDF documents that are licensed for each person. When you purchase a comic your will receive an email with links to download both the comic and the reader. The reader is like Adobe Acrobat Reader, but specialized for secure documents.

Are they complicated to use? Not at all! Just three easy steps, done in this order:
1) Download, Save and Install the Comic (PDC) viewer. MAC or PC
2) Check your email for your license file (YOUR_NAME.LLV) then double click to Activate it.
3) Check your email to Download, Save, and Open the comic files to view them! (COMIC_NAME.PDC)

Can I view them on a Mac? Most of them! We are working on making all of them available for Mac’s!

The comics I bought in 2009 don’t work on my Mac even with the Mac Viewer! No problem! Just write us an email with your order number (if you know it) and we will send you updated files!

I ordered my comics more than a day ago but haven’t recieved my Activation Key. We probably sent it to you, but it may have been caught in a Junkmail or Spam folder. Don’t forget to check your online folders for Gmail! If it’s not there, or you accidentally deleted it, please email us to resend it.

How long will I have to wait for the key to be emailed? You will be able to download your comics right away, but we process the Actication Keys manually. This means there will be a delay of anywhere from 15 minutes to “the next morning”. Most orders will be processed within two hours.

Do the comics expire? Because these are digital files with a viewing program, they are licensed to you. Your license is for a year and is automatically renewed at no cost to you, as long as Class Comics continues the Class Access Digital Comics service.

Can I print the comics out? Our digital comics are designed for the screen! To keep within reasonable file sizes, they are not print resolution and printing is also restricted in the reader.

How many computers can I put the comics on? You can read the comics on up to two computers.

Using the Comics:

Will I have to set up and remember passwords? Nope, your “key” unlocks all your current and future purchases without ever setting or remembering any passwords.

Where do I get the viewer from? You can get it right here: MAC or PC

Where do I get the Activation Key from? An email will be sent to you with the Activation Key. It may be in your Junk Mail or Online Spam folder!

Where do I get the comics from? An email will be sent to you with download links. The download page looks like the shopping cart except it has a download button at the bottom. Don’t be confused!

Can I hide these files? Sure, just change the file names so they are not recognizable to others using my computer. You can rename the file and it will work fine as long as you leave .pdc as the extension. You could also change the .pdc extension to stop the file from being opened, then change it back again to view the file later.

Everything Else:

Can I get a refund after I have viewed the comics? Like the paper comics, you can’t read and enjoy them, then return them afterwards! Please download our free sampler before making a purchase to be sure you like the digital comic format.

I have a different problem or want to extend my gratitude! No problem, we want to hear from you either way! Write us HERE!

A Video is worth a million words:

The easiest way to understand the process is to watch it!

Step by Step:

Download and install the viewer software.
1. Click on one of the following link for the PDC Viewer: MAC or PC
2. Save the Lizard Safeguard PDC viewer program to your desktop.
3. Double-click SafeguardPDFViewer_v25.exe or PDCViewerSetup.dmg to install.

Unlock your license
1. Your License Key will be emailed to you.
2. Drag or copy the license file (safeguard_license.llv) to your desktop.
3. Double-click on the (safeguard_v_license.llv) file. This will unlock your reader.

View the Comics:
1. Save the comic file (.pdc) to your desktop or a computer folder.
2. Double Click on the comic file.
3. Enjoy!